Staff can administer medication provided. We are also skilled in administering insulin for diabetics. Please be sure to leave detailed instructions. There is no extra fee for medication, you already spend so much for the medication and it's not too much of an extra effort on us!

We acclimate newcomers to the pack in approximated steps. First, your dog is brought into the yard through a sectioned off area where they can see and smell the other dogs, but do not have direct access to them. We give them about 15-20 minutes to warm up and see how they behave through the fence. Once your dog is ready to join the pack, we let them out into the main yard and walk along with them to keep too many dogs from rushing in on them, which could be overwhelming for a new pack member. We also observe newcomers in the yard to make sure they're not anxious or looking for a way to escape.

Your dog may develop a natural outdoor scent from heavy play, we do not want this to reflect on the care they receive during their stay with us. Our goal is to send dogs home happy, healthy, and clean. Additionally, you may always request a check out bath from day care as well. This bath includes a shampoo and blow out.

If your dog does not get along with the other dogs and needs to be kept isolated, they may still stay at Zoomies for an extra daily fee. If your pet seems too anxious and uncomfortable, we will recommend other accommodations.

We do have the ability to keep dogs separated if necessary. We call these dogs Lone wolves. There is a fee for keeping dogs isolated.

The time spent outside is weather dependent. Typically the majority of the morning is spent outside, from 8am until about 11am. However, if it starts to get too hot earlier in the morning, or if there is heavy rain, we bring dogs into the playroom for indoor play. Nap time is from 12pm to 2pm After naps, dogs go outside briefly to pee, then go into the playroom for indoor play(weather dependent). The pack goes back outside at 5pm and stay outside until pick up (day care). Boarders go into their rooms at 5:30pm On cooler days, more time is spent outside in the afternoon as well.

Not necessarily, however if you are going to be boarding your dog for the first time we do recommend bringing them in for a day of daycare prior to their boarding. This will allow them to get comfortable with the place and acclimated with a pack. In addition, we recommend starting with a half day only and possibly doing a 2nd day as a full day depending on how your dog adjusted during the half day. Please keep in mind that these are only recommendations and are not required. If your dog is not dog friendly, we do have the ability to separate. We may determine that your dog needs to be kept isolated from other dogs depending on social dynamic and behavior. A daily fee will be applied to keep your dog isolated.

We do not have staff on premises 24/7, but we do spend plenty of time with your pets. Staff is there from 7am until 10pm See schedule: We also have cameras in each room for the staff to check in on your pets

Monday to Saturday we open at 8:00 and you can bring your pet any time from then. Sunday drop off times are 8am-11am, or 4pm-6pm We recommend bringing your pet as early as possible to give them plenty of time to acclimate and get some energy. The boarders go into their villas at 5:30pm.

Instead of crates, your pet will be in a private villa. There will be plenty of room in the villa for a bed, food, water, and toys, and also plenty of room for your pets to walk around. We do not have crates. If your pet does better in a crate and you would like them to sleep in one, you will need to bring your own crate.

We do have other services available for this.

Just their food! We have plenty of bowls, beds, blankets, and toys. If your pet has a special bowl or bed, you are welcome to bring it along. Some people like to bring a blanket or t-shirt that smells like home to set their pets more at ease during their stay. Did you forget the food? No worries, we do have vet prescribed gastrointestinal food available for an extra fee.

We need to have the vacant rooms cleaned before our daily nap time as we use the villas to separate dogs for naps. We also need to have villas turned over for new arrivals. We do not put new dogs into a dirty room that has not been cleaned and sanitized. If we are not able to clean a villa in time for a new arrival after your pet is checked out, we can not sell that space. Additionally, if your pet is here during the day, that accounts for 'daycare' Our late check out fee is a discounted day care rate

There are several reasons why we need to charge for baths: We use a good quality shampoo which, while costly, is gentle and supportive on your dog's skin. We are using more water, which increases our water bill It takes more time and effort to do these baths, which means appropriate amount of staff need to be scheduled sufficiently

"Lone wolf dogs": Dogs that need to be kept isolated from other dogs will require an additional daily fee. This is for day care and/or boarding. The more non social dogs we have at a time, the more rotations we need to do for time outside. This also means the more non social dogs we have boarding at a time, the earlier we need to come in to let everyone out to potty before the day care arrivals start. This will require the need for more staff to help with heavy flows of non social dogs. We want to make sure every dog is welcome, receive good care, and most importantly stay safe.