Frequently asked questions
The time spent outside is weather dependent.
Typically the majority of the morning is spent outside, from 8am until about 11am. However, if it starts to get too hot earlier in the morning, or if there is heavy rain, we bring dogs into the playroom for indoor play.
Nap time is from 12pm to 2pm
After naps, dogs go outside briefly to pee, then go into the playroom for indoor play(weather dependent). The pack goes back outside at 5pm and stay outside until pick up (day care). Boarders go into their rooms at 5:30pm
On cooler days, more time is spent outside in the afternoon as well.
We do have the ability to keep dogs separated if necessary. We call these dogs Lone wolves. There is a fee for keeping dogs isolated.
Your dog may develop a natural outdoor scent from heavy play, we do not want this to reflect on the care they receive during their stay with us. Our goal is to send dogs home happy, healthy, and clean.
Additionally, you may always request a check out bath from day care as well. This bath includes a shampoo and blow out.
Not necessarily, however if you are going to be boarding your dog for the first time we do recommend bringing them in for a day of daycare prior to their boarding. This will allow them to get comfortable with the place and acclimated with a pack. In addition, we recommend starting with a half day only and possibly doing a 2nd day as a full day depending on how your dog adjusted during the half day. Please keep in mind that these are only recommendations and are not required.
If your dog is not dog friendly, we do have the ability to separate. We may determine that your dog needs to be kept isolated from other dogs depending on social dynamic and behavior. A daily fee will be applied to keep your dog isolated.
We acclimate newcomers to the pack in approximated steps.
First, your dog is brought into the yard through a sectioned off area where they can see and smell the other dogs, but do not have direct access to them. We give them about 15-20 minutes to warm up and see how they behave through the fence. Once your dog is ready to join the pack, we let them out into the main yard and walk along with them to keep too many dogs from rushing in on them, which could be overwhelming for a new pack member.
We also observe newcomers in the yard to make sure they're not anxious or looking for a way to escape.